Privacy Policy
Last updated: April 7, 2026
Privacy policy under review
This page is being updated to match the current MASIA commercial website and inquiry flows. For any privacy question, contact privacy@masia.technology.
At MASIA, we take privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect information shared through the public MASIA website, contact routes, demo-request flows, and related commercial qualification processes.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Contact the MASIA team
- Request a guided demo
- Share qualification details as a monitoring center or consultant
- Fill out a contact form
- Send us information by email or other direct communication channels
This information may include:
- Name and email address
- Company name and job title
- Phone number
- Operational context, project scope, and qualification details you choose to share
Automatically Collected Information
When you access the website, we may automatically collect certain information about your device and usage, including:
- IP address and browser type
- Operating system and device information
- Pages visited and time spent on pages
- Referring website addresses
- Click patterns and feature usage
How We Use Your Information
We use the information we collect to:
- Respond to your questions, demo requests, and qualification inquiries
- Evaluate whether MASIA is a fit for your organization or consultant profile
- Coordinate commercial discovery, guided demos, and follow-up conversations
- Operate, maintain, and improve the website and related inquiry flows
- Send communications you have requested or consented to receive
- Respond to your comments, questions, and support requests
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations
Information Sharing
We may share your information in the following situations:
- Service Providers: With third-party vendors who perform services on our behalf such as hosting, analytics, email delivery, form handling, or CRM support
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law or to protect our rights and safety
- With Your Consent: When you have given us explicit permission
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as reasonably necessary to respond to your inquiry, manage commercial follow-up, maintain required records, and comply with legal obligations. When information is no longer needed for those purposes, we will delete it, anonymize it, or otherwise handle it according to applicable requirements.
Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Opt-out: Unsubscribe from marketing communications at any time
To exercise these rights, please contact us using the information provided below.
Cookies and Tracking
We may use cookies and similar technologies to understand website usage, improve performance, and support basic analytics. You can control cookies through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
The MASIA website and related commercial flows are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Changes to This Policy
We may update this Privacy Policy from time to time as the MASIA website, commercial flows, and product model evolve. We will post the revised version on this page and update the "Last updated" date when changes are made.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
- Email: privacy@masia.technology
- Address: Bogota, Colombia