Frequently Asked Questions
Everything you need to know about MASIA. Can't find what you're looking for?
General
What is MASIA?
MASIA is the commercial entry point to an autonomous multi-agent platform for electronic security operations. It helps monitoring centers and qualified consultants evaluate how MASIA fits their operating model before activation.
Who is MASIA for?
MASIA is designed for two main audiences: monitoring centers evaluating the platform for operational use, and consultants or auditors who may lead qualification, onboarding, and rollout work.
How does MASIA adoption start?
Adoption starts with qualification. A monitoring center can request a guided demo or use the specialized intake form, while consultants and auditors can apply through their dedicated route. From there, the MASIA team coordinates the next step.
Demo & Qualification
Who should request a demo?
The demo is intended for monitoring center teams and consultants or auditors who need to evaluate MASIA before onboarding. Each request is reviewed and scheduled as a guided walkthrough.
Is the demo self-service?
No. The current process is guided. MASIA reviews the request, qualifies the lead, and then coordinates the right next step for the organization or consultant profile.
What information should I be ready to share?
Monitoring centers should expect to share company and operating context, including city and country. Consultants and auditors should expect to share information about their practice, the kinds of engagements they lead, and why they are interested in MASIA.
Monitoring Centers
Can a monitoring center contact MASIA directly?
Yes. Monitoring centers can use the dedicated audience page, request a guided demo, or submit the specialized monitoring center form to start qualification.
What does MASIA need from a monitoring center?
At minimum, MASIA needs a named contact, role, company, work email, mobile number, and city and country of operation. Optional details such as current pain points, OPEX goals, and decision role help prepare a more useful first conversation.
Can a monitoring center deploy MASIA on its own?
The intended model is guided rollout. MASIA is positioned around qualification, consultant participation, and structured implementation rather than an unmanaged self-service deployment path.
Consultants & Auditors
Who should use the consultant route?
Independent consultants, implementation partners, and auditors exploring MASIA for assessment, onboarding, rollout leadership, or future partner work should use the consultant route.
What information does MASIA request from consultants or auditors?
At minimum, MASIA asks for the contact name, role, consulting firm or audit practice, work email, and mobile number. Optional fields such as city, country, consultancy type, AI knowledge, operational knowledge, and referral context help qualify fit.
Does applying guarantee access to consultant tooling?
No. Application is the start of a qualification process. Access to future tooling, onboarding materials, and delivery paths depends on review and fit.
Security & Access
Is operational portal access public?
No. The public website is the front door to qualification, demos, and onboarding. Operational portal access is intended only for authorized monitoring centers and approved consultants or auditors.
How do security and compliance questions get handled?
MASIA discusses current operating practices directly during qualification and planning. This website does not publish unverifiable compliance claims.
Where should I go if I already have portal access?
Use the Access MASIA route. If you do not yet have operational credentials, contact the MASIA team or start from the relevant lead intake flow.
Still have questions?
If your question is specific to qualification, onboarding, or portal access, the MASIA team can help.